Frequently Asked Questions

1. How does the ordering process work at iCre8?

Ordering personalized gifts from iCre8 is easy! Simply browse our product catalog, choose your preferred item, customize it by choosing one of our existing designs or by uploading your own, and proceed to checkout. We'll take care of the rest, crafting a unique and personalized item just for you.

Alternatively, if you are local to the Durham Region and prefer to place an order for pickup, see #6 below.

2. What customization options do you offer?

We offer a variety of customization options, including laser engraving, image printing, and the ability to choose from different fonts and design elements. You can personalize each product to suit your taste and occasion.

3. Is it crucial to upload high-resolution images for customization?

Yes, it's essential to upload high-resolution images for the best results, to ensure clarity and sharpness. If you're uploading a logo or a custom design, providing the source file (vector format, if possible) is ideal for optimal printing or engraving quality. High-quality input ensures a high-quality personalized output.

4. How long does it take to receive my personalized gift?

The production time varies depending on the complexity of the customization and the specific product, but we aim to have it shipped in 5 to 7 business days. Rest assured, we strive to complete and dispatch orders as quickly as possible without compromising quality.

5. What if my item arrives damaged or with a mistake?

We take quality seriously, but if your item arrives damaged or with an error, please contact our customer support team immediately. We'll work with you to resolve the issue and guarantee your satisfaction.

6. Do you offer order pickup option?

Absolutely! We are located in Brooklin, ON (Durham Region). For free pickup orders, please place your order by emailing us at info@i-cre8.ca or by sending us a message to our social media pages. There is no option for free pickup for orders placed through the website.

7. Do you offer bulk or corporate orders with customized logos?

Yes, we do! iCre8 welcomes bulk and corporate orders. Please reach out to our customer service team to discuss your specific needs, and we'll be happy to assist you with personalized solutions and competitive pricing.